kirri smart diffusers connect to the app by bluetooth, not wi-fi. most connection problems are fixed by the checks below, in this order.
check the basics
- bluetooth on: turn on your phone's bluetooth. the app doesn't use wi-fi to pair
- permissions: in your phone settings, let the kirri app use bluetooth and anything else it asks for
- stay close: keep your phone within 1 to 2 metres of the diffuser
- latest app: update the kirri app from the app store or google play
put it in pairing mode
- element: charge it and switch it on with its button. it shows as AERO SM.A3
- beacon and pillar: hold M for about 5 seconds until the bluetooth icon shows. they show as AJBLE100
- micro: hold power for 5 seconds, then hold intensity for 5 seconds until the bluetooth light comes on. it shows as AJBLE100
still not connecting?
- remove the older app: if you still have the older scent app on your phone, delete it. two apps can confuse the diffuser
- remove and re-add: in the kirri app, go to manage diffuser, slide the diffuser left, remove it, then add it again
- restart both: switch the diffuser off and on, and close and reopen the app
- we'll help: email help@houseofkirri.com with your phone model and diffuser, or call 1300 731 680
new to your diffuser? your first week with a kirri smart diffuser
