Your tier is based on eligible Kirri spend over a rolling 12-month period.

Yes. Your tier may change if your eligible spend over the previous 12 months falls below the required threshold.

Yes. Points expire one year after they are earned.

Points earned from returned or refunded items will be removed from your account.

No. Rewards vouchers cannot be combined with promotional codes, other rewards or Kirri Plus credit.

No. Points cannot be transferred, combined with another account or exchanged for cash.

Check that you used the same email address linked to your Kirri Rewards account. Points may also be delayed while an order is processing.

No. Your Rewards account remains active, and your points stay valid until their expiry date.

Each monthly credit is valid for one year from the date it is issued.

Yes. Unused credit rolls over for up to one year from its original issue date.

No. Kirri Plus credit cannot be combined with promotional codes, rewards vouchers or other credits.

Yes. Any remaining balance stays in your account until its original expiry date.

Yes. You can pay the remaining balance using an accepted payment method.

No. Credit has no cash value and cannot be withdrawn, transferred or exchanged.

Use Manage Subscription to update your plan, payment method, address, shipping date, pause, skip or cancel.

Changes must be made at least 24 hours before your planned shipping date.

Yes. Both options are available through Manage Subscription.

Any unused Kirri Plus credit is forfeited when your subscription is cancelled.

You can cancel future renewals, but payments or orders already processed are not automatically refunded.

This may be caused by an expired card, insufficient funds or incorrect billing details. Update your payment method through Manage Subscription.

No. Complimentary Kirri Plus shipping applies only to eligible Australian orders.

No. Kirri Plus subscriptions, credit and benefits are linked to the account holder.